Sales and Ordering Information
Hord Crystal Corporation's Customer Service Representatives
will be happy to assist you with your order at:
1-401-723-2989 (Rhode Island Customers)
1-800-444-2989 (Out of State Customers)
Orders may be faxed to Hord Crystal Corporation
at:
1-401-723-3036
Or they may be mailed to:
Hord Crystal Corporation
45 York Avenue
Pawtucket, RI 02860
Ordering:
Orders may be placed by phone, fax or mail. To provide you with the most efficient
service we ask that all orders be confirmed in writing to avoid any errors in
communication. Our fax number (401) 723-3036 is available 24 hours a day, 7
days a week for order confirmation. Please clarify style, quantity, color and
special instructions pertaining to shipping, plating or special services.
Minimum Order Requirements:
. Stone Set Chain:
Unplated..............................................50 feet
Plated..............................................50 feet
. Stone Set Plugs and Findings ........................................Check
with customer service, minimums vary by product.
Terms & Prices:
All prices F.O.B. Pawtucket. Prices are subject to change. Please confirm prices
with the customer service representatives.
Credit:
Customers may apply for an open account with three trade references and one
bank reference. Credit limits will be determined by analysis of these references.
Payment terms for open accounts are Net 30 Days. We also offer C.O.D., Credit
Cards (Visa, Master Card or American Express) or check in advance terms. International
customers will be shipped prepaid on credit card, wire transfer or check in
advance. All international shipments are Freight Collect.
Cancellations, Returns and Shortages:
Customer Service must be notified of cancellations 5 working days from the confirmation
of order. Hord reserves the right to charge a cancellation fee for any order
which has already been produced or any specialty items.
All returns must be approved with a return authorization number provided by Customer Service. Be sure to include this number with your return. Hord must be advised of any return request within 5 days of receipt of product. Hord will only accept responsibility for primary manufacturing defects. Hord reserves the right to charge a 15% restocking fee for any other return. Hord will not accept returns of plated or specialty products.
Hord must be advised of any shortages within 3 days of receipt of goods. Any shortage claimed after this time will not be accepted. All shipments are counted, measured and weighed prior to shipping. Any shortage must be returned complete. Upon receiving, goods will be weighed again for comparison and determination of shortages. Customers should not accept opened or damaged packages and should return them immediately.
Sample Orders:
Sample orders are available upon request. There is a charge for these orders.
The time required to fill a sample order will vary by product and size of order.
Plating:
Plating is provided as an extra service to customers for an additional charge
and is available in Gold, Rhodium and Sterling finishes. Prices vary by items.
There is a minimum charge for orders not meeting the minimum weight requirement,
and customers will be responsible for separating the products. We are not responsible
for any merchandise that is lost or damaged at the plater. Plated merchandise
is non-returnable.
Customer Satisfaction:
For your customer satisfaction, Hord Crystal Corporation will repair or replace,
at no additional charge, any defective merchandise which Hord determines to
have been caused by their manufacturing process. Customers must inform Hord
of any defects upon receipt of goods. Hord will not be responsible for any defects
due to secondary operations.
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